Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Frances Frei, Anne Morriss

Uncommon Service: How to Win by Putting Customers at the Core of Your Business


Uncommon.Service.How.to.Win.by.Putting.Customers.at.the.Core.of.Your.Business.pdf
ISBN: 9781422133316 | 272 pages | 14 Mb

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Publisher: Harvard Business Review Press


A Holmes said when someone tries to sell us a simple answer to a complex problem it will be simplistic and worthless. But if someone first grands deeply through the complexity, and then offers a simple explanation, it is priceless. Frei and Morriss heve distilled a very complicated problem-the managing of service businesses-into this simple and priceless book. It truly is a delight to read.

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